Terms of service
Last updated · January 2026
1. Who we are
buzzinmorocco SARL is a tourism operator licensed in the Kingdom of Morocco (tourism license 21/0918). Our office is at 14 Derb el-Ferran, Marrakech-Medina, 40000, Morocco. You can reach us at hello@buzzinmorocco.com.
2. Bookings & contracts
When you book a stay, tour, day trip, activity or transfer, you enter a contract with buzzinmorocco SARL directly. We are not a marketplace — we either operate the experience or have a direct contract with the local operator who does.
3. Prices & payment
All prices are shown in euros (EUR) and include applicable taxes and our service fee. Local entry tickets, food and drink not specified, gratuities and insurance are extra unless we say otherwise. We charge your card seven days before the trip start; until then, your card is authorized but not charged.
4. Changes by us
We may change a trip for reasons of safety, weather, or local conditions. If we make a material change you don't accept, you can cancel for a full refund or reschedule with no fee.
5. Your responsibility
You're responsible for valid travel documents, fitness to take part, and disclosing medical needs at booking. We can't be held responsible for losses arising from undisclosed conditions or document failures.
6. Liability
We carry full operator insurance. Our liability is limited to the amount you paid us for the affected trip, except in cases of gross negligence.
7. Disputes
These terms are governed by Moroccan law. We'd much prefer to talk it through first — message us before raising a dispute.